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TERMS AND CONDITIONS OF CAR RENTAL IN GEORGIA

Documents for distribution

  1. Passport
  2. Driving license

The minimum driver’s age is 21 years old, minimum driver’s experience - 2 years.

Everything is included into car rental

  1. Insurance of the car, responsibility, life and health
  2. Car washing
  3. Unlimited mileage (for at least 5 days of rent)
  4. Car transfer in the city, to the airport at working hours (Monday-Friday 10 am – 7 pm)
  5. Tires according to the season
  6. Taxes and fees
  7. GPS-tracker at the request
  8. Child booster at the request
  9. Any number of additional drivers
  10. Local sim card

We do not take charges for:

  1. Car washing when you return it
  2. Unlimited mileage
  3. Hidden charges and fines
  4. Car delivery at working hours
  5. GPS-tracker
  6. Child booster
  7. Any number of additional drivers

Payment

You can pay only in GEL. When you receive the car, you need to pay the sum for the whole period of car rental.

The payment is possible:

  • In cash
  • Cashless transfer on the company`s bank account
  • With credit card – the conversion is automatic

If there is a deposit for the car in your tariff plan, the deposit is left in the same form as a payment (everything with the bankcard or in cash)

Insurance

There are 3 insurances:

  1. Car insurance at all possible insurance cases
  2. Insurance of the driver`s liability
  3. Insurance of life and health of a driver and passengers

The insurance does not work in cases when

  1. You have lost the keys, number plates, car documents.
  2. You transferred control under the car to a person whose name is not in the car rental contract.
  3. You have driven / fled from the place of an accident.
  4. You committed a crime being in the car.
  5. You were behind the wheel under alcohol and / or drug intoxication.
  6. You did not register the accident with the policemen.
  7. You damaged the wheels.

Insurance does not cover the above mentioned cases!

Mileage restrictions

We provide unlimited mileage for your trips if you rent a car for at least 5 days and more.

Additional fees

Additional fee is available for:

  1. Car delivery / return or if it needs some service at non-working hours
  2. “One-way” service – receive a car in one city and return in another
  3. Fuel in case if the car is returned with the less amount of fuel
  4. Car damage without applying to the insurance company
  5. Loss of keys, technical passport, license plate of the car
  6. Fines for overspeeding or parking violations

Car rental period

Car rental period begins from the moment when you receive a car and is calculated daily. 1 day is equal to 24 hours from the moment when you receive a car. The exceeding of car rental period for several hours is paid as for additional day of car rental, despite for how many hours you exceeded the period.

Fuel policy

The car is given with a certain amount of fuel and needs to be returned with the same amount. If you return the car with the less amount of fuel – you will have to pay for missing liters. Fuel the car with “Premium” petrol (similar to the 95th brand), diesel cars – with the diesel.

Road traffic rules. Peculiarities

Speed limits are regulated absolutely everywhere, even on every street of the city you will see the allowed speed here. The city limits are set as 40, 60, 80 km/h.

Driving on the highway is also regulated by the signs: 90 km/h, autobahn – 110 km/h.

In case if you violate road traffic rules, we will be notified about your violation via SMS message, a letter from the police or by using police automatic data base. This fine will be presented for you to pay. In case you do not pay it, it will raised two times and some time later to several thousands of dollars. Fine ignoring may cause such consequences as blocking you to enter or leave Georgia before you fully pay the debt.

The police is everywhere, everything is controlled and divided into squares. If you call the police, the response rate is 3-5 minutes. Even if you do not call the police after the road-traffic accident, it is likely to arrive in 5 minutes at the place of accident due to video cameras.

Video cameras not only fix your speed when you into the view, but also intellectually, they calculate your average speed between cameras. If go over the speed limit, you will get a fine. Cameras control the whether the driver and the passengers fastened the seat belts, as well as whether the driver talks on the mobile phone – the fine decision is passed automatically for all of these actions.

If you are stopped by the police patrol, do not leave the car, the policeman will come to you. Hold the steering wheel with both of your arms, the seat belt needs to be fastened. Only after the policeman comes to you, undo your seatbelt – at his demand or just if you need this. You must not offer any bribes to the policeman, they put the handcuffs on you at once, they have video cameras in their car and on their forms and they do not take any bribes.

When it is better to book

Make the order if you are ready with the exact dates of the car rental. If you want to rent a car on holidays or it`s high-season, it would be better to books a car beforehand, as many people book cars for these dates. It would be better to book a car for at least a week before the trip.

We always send the number of e-booking on the e-mail and booking details. All the prices are up-to-date according to the period you choose, if you notice any inaccuracy, let us know.

Prepayment when booking a car

The prepayment may be paid or not paid. Paid booking always has the priority. We also offer a sale if you fully paid for your order at the prepayment stage.

A prepayment while booking a car is always paid, at least in an amount of 20% from your order (the whole sum of your order except for the deposit), if you want to receive a car:

  • At the airport
  • Delivery in the city
  • At any place in Kutaisi city
  • You may be also asked about the prepayment if the car you want to order is in limited quantity and we want to give this car to you. We will deliver it from our office at our own cost and if you refuse to order it, we will have the expenses. In order to cover the expenses we ask you for a guarantee in the amount of prepayment.

Prepayment amount

  1. 100% if you pay immediately and get a discount in an amount of 10% from your order, this means you pay only 90%
  2. 20% from the order at the standard booking – we ask about the prepayment if we need to deliver the car from another region, or you book a car on holiday or in high season.

Any partial prepayment is credited to the sum you need to pay for the car rental, so, if you made prepayment, you just need to pay the left sum of money at the place of car receiving.

When to book and how

You can book a car in the following ways:

  1. Online form on the website – indicate the dates, time and the place of car receiving and returning, your e-mail address – the calculation based on your application will be sent on your e-mail, and then we will contact you, if you have an urgent order – 24 hours before the start of the car rental – you`d better call us.
  2. Via the phone (+995) 514-577-555 – indicate the dates, time and the place of car receiving and returning, we will calculate the order and tell you the sum of the car rental and put the booking on your name.
  3. With the help of Viber, Telegram or WhatsApp +995-514-577-555 – voice dialing or with the help of messages, you can also send us the photos of your documents, we will make the booking and send you its number.
  4. With the help of e-mail – order@race.com.ge – just write us a letter with your wishes about the car, dates and place of receiving and returning the car.
  5. With the help of online-chat – if we are online – ask us, we will make a booking immediately, if we are offline – write us, we will answer you in the nearest time, but no later than 12 hours.

Verification of car rental

The booking is 100% verification of your order. After completing your application, we will contact you and you will get confirmed booking via the phone or your e-mail.

You are provided with the unique number of booking. When the booking is verified and you made prepayment, you get electronic voucher that is a confirmation of your booking.

Specific car booking

We will definitely take into account your wishes concerning the car and will try to provide you with the car you have chosen. In case if it is impossible to provide you with the specific car, we have the right to give you the car of the same class and with the same characteristics (gear box, conditioner, drive gear, class, size) or provide you with a car of a higher class without any extra fees.

How to pay for the booking

The payment is possible in the following ways:

  1. On the account of the company in Georgia
  2. At the office
  3. Online, on the website

Booking cancelation

You can cancel the paid booking at any time. In order to cancel the booking use My RACE service or write on our email order@race.com.ge

Booking cancelation with prepayment return

Your booking may be cancelled at any moment. If you made prepayment when booking a car, you can get full sum of your prepayment in case if you refused from the order for at least 72 hours or more before the start of the car rental.

We will not return the prepayment, if the prepayment or the booking was made according to special offer conditions or promos that show other conditions of cancelation.

We do not compensate or return:

  1. Bank commission during your payment or payment return.
  2. Currency rate that appeared due to conversions (we just cancel the number of your transaction)
  3. Compensations for your money being at our account, lost benefits and your other expenses connected to the correspondence and…

Terms of booking payment

If you use the tariff and the service payment right now, you need to pay within 2 hours, in other case you will have to re-create the application or write us a letter and specify the possibility of paying for the order.

If you want to make prepayment using the standard booking, you need to pay within 7 days from the moment from the date of booking, except for the cases if your car rental begins in less than 7 days from the moment of ordering.

Customer service

We provide our service 24/7. All the orders are serviced irrespective of working or non-working hours if they are made beforehand and confirmed.

Office working hours

Standard working hours of our office are Monday-Friday from 10 am till 9 pm (in Tbilisi), We service you without extra charges from 8 am till 7 pm from Monday till Friday, despite that this are non-working hours. At other time we will also serve you, there is extra fee that is charged if you receive / return the car earlier than 8am or later than 7 pm, or on Saturday, Sunday and on holidays.

Receiving a car, being late

If you receive a car at the airport, please, specify the number of your flight and your arrival time, we will definitely meet you, if your flight arrives later, we will still be waiting for you and your order will be valid. If you do not arrive on the specified flight, your order will be canceled.

If you receive the car at our office, specify the time when you want to visit our office. If you do not come at the specified time and there is no availability to contact you (your phone is disconnected, you do not respond on our letters), your order will be canceled, if you paid for the order, we will keep the car for you within three hours and then cancel your order without the refund of the paid booking. If we contacted you but you transfer the booking on other dates, the previous booking (payment) is canceled without the refund, and we can accept a new application from you.

Reservation by order form

The calculation is made automatically, taking into account all the details of your order, place and time of receiving and returning the car. If you choose different places of receiving and returning the car, you can get different final car rental price. In order to find out the reason of different cost, click on Order details – here you can check all the additional services or order additional equipment.

Parking

In most of the cities is always municipal parking on a paid basis, we can pay for the car parking in this or that city if you know the exact dates of being there. The payment with our help will make everything easier, we will just pay in advance and you will not be worried about unpaid parking.

How to pay for a parking

You can pay for a parking in several ways:

  1. Any payment terminal outside
  2. In any bank department if you show the cashier Vehicle Registration Certificate.
  3. Ask our manager to pay for a parking even if you are not in the office (with the help of a phone call).

Exceptions for parking

  1. There are some streets in Tbilisi that are not in the validity area of parking ticket, these are the central streets, here you have to pay for a parking with a separate cheque.
  2. The parking in special areas: airport, railway station, market, other special and private places will be paid separately, these are the private or rented territories that the service of municipal parking does not cover up.

A fine for parking

If you parked a car and did not pay for the parking, the monitoring parking service will take a photo of a car and put a fine for this car that you will have to pay.

The places in Tbilisi with parking that is not included into the subscription

  1. Kote Abkhazi Street (close to the office of “ Race Rent a Car”, Kote Abkhazi Street, 22)
  2. Sulkhanishvili Street (there will be a shopping center Cerrefour (its address – Vekua Street, 3))
  3. Vekua Street (there will be Carrefour to the left)
  4. Atoneli Street, right against of Carrefour
  5. Mtkvari Street (the place in front of the houses #2-6)
  6. Pkhovi Street (in parallel with the restaurant of the Georgian cuisine)
  7. Revaz Tabukashvili Street (the place in front of the houses #8-14)
  8. Abano Street (the place in front of the houses #15-17)
  9. Ioseb Grishshvili Street (the place in front of the houses #10-26)

The territory of the car usage

Any our car may be used on the whole territory of Georgia, there is no need to warn us about your trip to any region. There are also territories where it is forbidden to use cars, these are:

  1. Territories under occupation: Abkhazia and South Ossetia – they are not under control of the Georgian government, it is strictly forbidden to drive there;
  2. The road to Ushguli after the cableway – the road is in a bad state, even the car with a high clearance will not cope with it. The result of the trip will be a destroyed car chassis and, as a rule, the external damage on the vehicle body because of the road. If you want to visit that place, then leave a car in Mestia and drive there on a local transfer, the cost will be 50-80 GEL for a car. Do you need the help in finding such a guide-transfer? Of course we will help you;
  3. Upper Omalo in Tusheti – here you can drive only in summer (and just for 2 months), when it is not raining and only SUV may cope with such a task. There are very arduous hills, the cliffs and no police. The police, an insurance company and an ambulance will not drive here. People die here every day.
  4. The road to Ushguli from Kutaisi – there is no road at all. The people drive here only in case of emergency. Take away from such a trip and a road, drive on the asphalt road through Zugdidi.
  5. Transajar main road, exactly the part of the road Batumi-Akhaltsikhe – the part of the road after Keda – Keda-Adigeni – the road is bad here, only SUV may cope with it, but after such a trip, you will have to repair the car chassis. Do not read on the forums about the indescribable beauties there, we will tell you about other places with much more beautiful nature and with a better road.
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